Mobile Mixology & DJ Entertainment ServicesAt The Mix Masters Entertainment Group, we understand that plans sometimes change. Our refund and cancellation policy is designed to protect both our clients and our business while ensuring fairness and transparency.

• A $50 non-refundable booking retainer is required to reserve your event date.
• The $50 retainer is applied toward the total cost of your booked services.
• Your event date is secured once the retainer and signed service agreement have been received.
• The remaining balance must be paid according to the terms of your service agreement.
• The retainer will be refunded if The Mix Masters Entertainment Group cancels and cannot provide the contracted services, or when required by law.

All cancellation requests must be submitted in writing.30 days or more before the event: A full refund of payments made beyond the $50 booking retainer.15–29 days before the event: A 50% refund of payments made beyond the $50 booking retainer.14 days or less before the event: No refunds of payments already made, except as required by law.

• Clients may request one event date change without an additional booking fee if requested at least 14 days before the scheduled event.
• Rescheduling is subject to availability.
• The $50 booking retainer may be transferred to the new event date.
• The rescheduled event must take place within six months of the original date.
• Additional rescheduling requests may incur fees agreed upon in writing.

In cases of severe weather, natural disasters, or circumstances beyond reasonable control, we will make reasonable efforts to accommodate a new event date.  Refunds will be evaluated based on the circumstances, services already performed, contractual obligations, and applicable law.

If The Mix Masters Entertainment Group must cancel and cannot provide the contracted services, clients will receive a 100% refund of payments made, including the $50 booking retainer.

Events canceled by the client on the scheduled date are generally non-refundable. Early termination requested by the client does not automatically qualify for a refund.If services cannot be completed due to circumstances within our company's control, an appropriate partial refund may be provided.

Approved refunds will be initiated within 7–10 business days and returned through the original payment method whenever possible.

By booking services and submitting the $50 retainer, clients acknowledge and agree to this policy as provided before booking.Nothing in this policy limits rights or remedies available under applicable law.